Polara Engineering is our push button vendor, they supply us with both ADA and APS pedestrian push buttons. Polara has launched a new initiative that has been successful during testing in other regions of the country to minimize the timely and costly equipment return for what they deem as “ NPF – No Problem Found” RMA returns.
The process listed below starts with a phone call from the technician to Polara Tech Support while at the intersection during troubleshooting. Hopefully the problem can be resolved on site, if not the problem can be better evaluated accurately upon equipment receipt at the factory. This is critical in determining the cause of the equipment failure.
When making the call be prepared to give name, company, location for their record keeping.
RMA Procedure (All RMA’s now require a “Ticket Number”):
- Phone contact to be made with Polara Tech Support by technician
- Generates a ticket number that can be referenced (this provides the traceability)
“For all incorrectly functioning product Call into Polara Tech Support while at the intersection – 888-340-4872”
Polara is located in California, tech Support starts approximately 10:30 EST.
Android Audio Extract (Using an Android device with Polara Field Service App to extract audio from a PBS and load into another PBS) https://www.youtube.com/watch?v=2YNqWl1O5pc
Android Email Files (Voice & Config) – Transfer – Upload (Android App Dem – Opening/saving Voice & Configuration files from email into App and loading into PBS) https://www.youtube.com/watch?v=uZ87jUNP58M
Android PBS Firmware Upgrade (Demonstrates performing a firmware upgrade to an iNavigator Push Button Station using Android App (Polara Field Service App) via Bluetooth) https://www.youtube.com/watch?v=zus6RnRrGhg
Android iCCU Firmware Upgrade (Upgrade iCCU Firmware using Android App (Wi-Fi) https://www.youtube.com/watch?v=RDFAQT4BqDw
iOS Audio Extract Feature (Demonstrates Audio Extract Feature using iOS (Apple App). Extracting voice file and loading into another PBS) https://www.youtube.com/watch?v=0LITAcpT_Uk
“Signal Guy” Polara iCCU Programming ‘Logic Statements’ Programming Skill Level10 (Fun new video from “Signal Guy” contractor 3rd party demo) https://www.youtube.com/watch?v=pePW0g8Ew2I
“Signal Guy” Polara Push Buttons and iCCU Installation Part 1 (Fun new video from “Signal Guy” contractor 3rd party demo) https://youtu.be/kKIazrDcMQU